Frequently Asked Questions

1. Dashboard → Updates
2. Update WordPress Core
3. Update all Plugins (If any plugin has a major update, please advice with our Support Team first. Major update is when a plugin goes from a minor version to a major one. For example from version 4.9.2 → 5.0.0.)
4. Update all Themes (If any theme has a major update, please advice with our Support Team first. Major update is when a theme goes from a minor version to a major one. For example from version 4.9.2 → 5.0.0.)
5. Clear your cache afterwards if necessary.

1. Dashboard → Users → Profile
2. Scroll to Account Management
3. Click Set New Password
4. Save your profile

1. Go to https://mywebsite.com/wp-login.php
2. Click on “Lost your password?” link.
3. Enter your email.
4. Use the reset link sent to you.

From top admin bar:

• Hover LiteSpeed Cache icon (usually a rhombus icon) → Purge All

From plugin settings:

• Go to Dashboard → LiteSpeed Cache → Toolbox → Purge All

Useful for fixing layout issues or page and post changes not showing.

For most standard free WordPress themes, go to Dashboard → Appearance → Customize. There, usually, you can edit the following:

• Logo, site title, favicon
• Colors
• Header & footer
• Menus
• Widgets

• Add Page: Dashboard → Pages → Add New
• Add Post: Dashboard → Posts → Add New
• Add Category: Dashboard → Posts → Categories → Add New
• Add Tags: Dashboard → Posts → Tags → Add New

1. Dashboard → Appearance → Menus
2. Select the menu to edit
3. Add pages, posts, categories, or custom links
4. Drag to reorder
5. Assign menu to a location
6. Save Menu

1. Dashboard → Pages → All Pages (or Posts) and click Edit with Elementor on the item you want to change.
2. Click on any text, image, or element to edit it, then use the left panel to adjust content, styling, spacing, or layout.
3. When you are finished, click Update to save your changes.

Elementor lets you visually edit your pages using a drag-and-drop interface without any coding.

1. Dashboard → Smart Slider → Dashboard
2. Create a new slider
3. Add slides and design them
4. Save
5. Copy the shortcode
6. Open your Home page → Edit with Gutenberg/Elementor
7. Add shortcode widget → paste the shortcode
8. Update the page

1. Dashboard → Product Feeds → Manage Feeds
2. Find your feed
3. Click Regenerate Feed
4. Wait until the status shows “Completed”.

1. Dashboard → Products → Categories
2. Add name, slug, and image
3. Click Add New Category

1. Dashboard → Products → Add New
2. Enter title, images, description
3. Add price, stock info, categories
4. Publish

1. Dashboard → Products → Attributes
2. Create attribute (ex: Size)
3. Configure terms (Small, Medium)
4. Edit a product → Product Data → Attributes
5. Add attribute
6. Save

It is very important to create all attributes that need global use as global attributes. This ensures they are available in your shop’s filters. Attributes created only inside individual products will not appear in the shop filters.

1. Edit a product
2. Scroll to Linked Products
3. Add: Upsells, Cross-sells
4. Update the product

Upsell products appear at the bottom of the product page and usually suggest similar or higher-value alternatives. Cross-sell products appear on the cart page and suggest complementary items. Most modern WooCommerce themes support both by default. If these fields are left empty, WooCommerce may automatically generate related products based on categories or tags.

There are two main ways to change product order: bulk sorting using a global sorting option, or manual custom sorting from the Products page for precise control. A hybrid approach, such as setting default sorting to “Date (latest)” and adjusting product publish dates, can be useful when you want specific products featured alongside newly added ones.

1. Change default sorting from the Customizer:

• Dashboard → Appearance → Customize → WooCommerce → Product Catalog → Change default sorting by: Popularity, Latest, Rating, Price, Default sorting

2. Manual custom order:

• Dashboard → Products → Sorting → drag & drop

3. Using specialized plugins:

• Extra Product Sorting Options for WooCommerce (more product sorting options)
• Rearrange Products for WooCommerce (product drag & drop custom rearrange)

To directly access your Hostinger email, visit the following link and use the credentials we provided to you.

• https://mail.hostinger.com/v2/auth/login

Most usual SMTP settings:

• Host: smtp.hostinger.com
• Port: 587 (TLS) or 465 (SSL)
• Username: your@email.com
• Password: your_email_password
• Encryption: TLS/SSL

If you encounter SMTP encryption issues, use TLS or STARTTLS with port 587 instead. You can find more information about specific clients and devices here.

WP Mail SMTP

1. Dashboard → WP Mail SMTP → Settings
2. Select SMTP
3. Enter Hostinger SMTP details
4. Save
5. Test the email: Dashboard → WP Mail SMTP → Tools → Email Test tab

FluentSMTP

1. Dashboard → Settings → FluentSMTP
2. Add Connection → Other SMTP
3. Enter Hostinger SMTP details
4. Save & test